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Welcome to www.fermeli.gr, the online store of Fermeli. Please read carefully the following terms regarding the rights and obligations of the company towards all of you, the visitors of the website:
Contact Details :
Fermeli Auto Parts
Head Office: 148 Ymittou Str, Athens, PC: 11635, Greece
Tax Registration number: 035873855, DOY: ΙΖ of Athens
GEMI Number: 129237601000
Phone numbers: +30 2109581159, 2109574251
Compay email: alfastrato1967@gmail.com
2. Content
fermeli.gr is committed to the completeness and validity of the information provided on the website www.fermeli.gr, both in terms of the existence of the basic characteristics described on a case-by-case basis for each product and the accuracy of the data concerning the services provided by the fermeli.gr online store that are subject to technical or typographical errors, which have escaped attention or have occurred unintentionally or due to any interruption of the website due to force majeure.
2. Customer Declarations
The Customer declares that all information provided by him when using the Website www.fermeli.gr is accurate. The Customer undertakes to cover any damage to fermeli.gr from the use of this Website and the Customer's account by persons not authorized by the Customer.
3. Limitation of liability
The fermeli.gr online store is not responsible for technical problems that may arise for users when they attempt to access the website and during this and are related to the operation or compatibility of their own infrastructure with the use of the website. Also, fermeli.gr bears no responsibility for acts or omissions of third parties and especially for unauthorized interventions by third parties in products and/or services and/or information made available through it.
4. Prices at www.fermeli.gr
The fermeli.gr online store is not responsible for technical problems that may arise for users when they attempt to access the website and during it and are related to the operation or compatibility of their own infrastructure with the use of the website. Also, fermeli.gr bears no responsibility for acts or omissions of third parties and in particular for unauthorized third-party interventions in products and / or services and / or information available through it.
5. Product Availability
In the event that a product is not immediately available, either due to high demand or due to untimely delivery by suppliers, we will immediately suggest an alternative.
6. Intellectual property rights
The website www.fermeli.gr is the official website of fermeli.gr. All content on the websites, published by fermeli.gr, including images, graphics, photographs, designs, texts, services and products, is the intellectual property of fermeli.gr and is protected in accordance with the relevant provisions of Greek law, European law and international conventions. The names, images, logos and insignia representing fermeli.gr and/or the online store and/or third parties associated with them and their products or services are the exclusive trademarks and characteristics of fermeli.gr and/or www.fermeli.gr and/or the aforementioned third parties and are protected by Greek, European and international laws on trademarks and industrial and intellectual property and against unfair competition. In any case, their appearance and appearance on the www.fermeli.gr websites should in no way be construed as a transfer or assignment of the license or right to use them.
7. User obligations
Users of the website www.fermeli.gr agree that they will not use them and the online store of fermeli.gr to send, publish, send via e-mail or otherwise transmit any content that is unlawful, harmful, threatening, offensive, harassing, defamatory, obscene, defamatory, violates the privacy of another, shows empathy or expresses racial, ethnic or other discrimination, may cause harm to minors in any way, not transmitted in accordance with the law or contractual or managerial relationships (such as confidential information, proprietary and confidential information received or disclosed as part of an employment relationship or covered by confidentiality agreements), violates any patent, trademark, trade secret, copyright or other proprietary rights, contains software viruses or any other code, files or programs designed to stop, destroy, damage or interrupt any software or computer hardware, intentionally or unintentionally violates the applicable Greek and Community legislation and its provisions, may harass third parties in any way and any content is used to collect or store users' personal data.
8. Product purchases
fermeli.gr makes every effort to provide high quality services. However, cases of errors in prices and secondary characteristics of products cannot be excluded and it is not guaranteed that there will be no downtime of the website or “human” errors when updating / indicating the price of a product. For the safety and efficiency of your purchases, we invite you, if you find that a product is offered at an unusually low or high price in relation to its market value, before proceeding with your order, contact the Customer Service Department at +30 21600 39924 or via the website's email form. We also recommend that you, before making purchases from our online store, visit the help and terms of use section, where you will find useful information regarding the process and method of purchasing products. After placing your order, you will receive an automated e-mail that will state the details of your order. From this point, the contract between us is concluded. In the event that there is a pending problem with your order, then a corresponding e-mail will be sent to you. Alternatively, we will contact you at the telephone numbers you have provided us with when registering or ordering on our website. There is no way to disable these updates, their sending is a prerequisite for the correct progress of your order. We invite you to ensure that these e-mails can be contacted and retained throughout our transaction. It is your obligation, in the event that you do not receive the relevant messages, in accordance with the general terms and conditions governing our transactions, to inform us without delay. Your products are delivered as soon as possible and at any time and do not exceed 14 days from the conclusion of the contract.
1) The product must not have been used in any way.
2) In the case of those with security tape, this must be intact.
3) The packaging must have been maintained in excellent condition, such as its original condition. Otherwise, our company has the right to refuse the return of the product. You must inform our store immediately before any action. The cost of shipping is borne solely by the customer. In the event of our own error, all costs are borne solely by our company.
9. Canceling an order before receiving it.
If you have completed your order but the product has not yet been shipped, you can contact us by phone in time to cancel the shipment at 210 9572833
10. Delayed Order Delivery
The shipping and delivery time of an order may be affected by the following reasons:
1) In case we cannot contact you by phone or via e-mail.
2) In case the product has been delayed in being delivered to us by our supplier.
3) In the event that the products you ordered have been discontinued or are not available, someone from our company will contact you to suggest alternative solutions for completing the order.
4) In the event of extreme weather events.
11. Warranty
All our spare parts are covered exclusively by the warranty, terms and time given by the respective manufacturing plant and which do not bind our company in any way.
In any case, our objective is the immediate, proper service and satisfaction of our customer. For this reason, the first priority will be the immediate solution to any problem that may arise.
The proof of purchase and intact packaging is essential. All our items are checked before shipment for any damage. Bodywork items and sensitive parts are packaged appropriately.
12. Refund
Refunds are only made in the event that the product you received is defective.
13. Personal Data
The following privacy policy describes how Fermelis Company, based at 148 Ymittou Street, Pagrati, Athens, acting as Data Controller, collects, stores, uses and generally processes your personal data when you visit our website, the physical store and via email.
We also describe how to use, share and protect your personal data, and the rights you have regarding your personal data. For any clarification, you can contact our company's Data Protection Officer (DPO) at alfastrato1967@gmail.com
The processing of personal data is carried out in accordance with the provisions of the General Data Protection Regulation (GDPR 2016/679), any specific national and European legislation for certain sectors, the currently applicable Greek legislation for the protection of personal data, as well as for the protection of personal data and privacy in the field of electronic communications (Law 3471/2006, as applicable) and the decisions of the Personal Data Protection Authority (PDPA)".
14. Transaction Security
All payments made using a card are processed through the PayPal electronic payment platform and use TLS 1.2 encryption with a 128-bit encryption protocol (SecureSocketsLayer - SSL). Encryption is a way of encoding information until it reaches its intended recipient, who will be able to decode it using the appropriate key.
15. Website Security
To protect the data transmitted through the Website www.fermeli.gr, SSL (Secure Sockets Layer) software is used. SSL is a communication protocol that encrypts the communication between your terminal and the online store's server. The decryption of your data is extremely strong and is considered practically inviolable.
16. Placing an order
Select specific product codes from the www.fermeli.gr catalog or from the product search and place them in the shopping cart. Select from the shopping cart the products you ultimately wish to order. Fill in the order details, such as the payment method, shipping method, shipping address and order comments. Review the overall picture of the order, accept the general terms and conditions and place the final order.