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Cancellation of an order before delivery (right of withdrawal before delivery)
1. The Customer has the right to cancel the order, i.e. to cancel the purchase transaction before receiving the purchased products. In this case, the Customer sends a cancellation statement to fermeli.gr at the email address alfastrato1967@gmail.com. fermeli.gr will accept the cancellation and refund the price to the customer by crediting his credit card, only if the (purchased) product / (purchased) products have not been delivered to the courier company for delivery to the Customer. If they have already been given to the courier company, then the cancellation will be considered as a return of the products according to the terms below.
Change of products after delivery
2. If the Customer is not satisfied with the purchase made, he has the right to request the change of the purchased product. In this case, the Customer may send an e-mail to fermeli.gr at the above-mentioned e-mail address, alfastrato1967@gmail.com, requesting the change of the product with another product of his choice.
3. If the new product has a higher price than the returned product, then the Customer will be notified electronically, by e-mail, to proceed with a new payment process (for the payment of the difference). The e-mail will contain a link to the payment page of this website, through which the Customer will enter all the necessary payment details in accordance with the terms below. If the new product has a lower price than the returned product, then fermeli.gr will credit the Customer with the difference in accordance with the terms below.
Επιστροφή Προϊόντων μετά την παράδοση (Δικαίωμα υπαναχώρησης μετά την παράδοση)
4. If the Customer is not satisfied with the purchase he made, he further has the right to return the product he purchased and request a refund of the price paid, as provided for by Greek consumer protection legislation (right of withdrawal from a completed sale). In this case, the Customer sends an e-mail message/e-mail to fermeli.gr at the e-mail address noted above alfastrato1967@gmail.com, requesting the return of the product in exchange for a refund of the price paid.
In the event that the customer for personal reasons wants to return the product, without replacing it, the return costs will be borne.
Deadline for changing or returning products
5. Any request for changing or returning a product must be sent within 15 full days of receipt of the product. Requests for exchange or return of products after the period of 15 full days are accepted only in case of defective products according to Greek law, based on the provisions applicable to sales contracts.
Terms and conditions for the validity of product exchange or return
Return or exchange of the entire product
6. The return or exchange of a product will not be accepted if it is proven that the product has been used and will be returned at the customer's expense. The products must be returned (for refund or exchange) in their original condition, complete and intact and with their original packaging.
In case of damage caused during installation/assembly by the customer, the product is not returned.
Sending the products to Fermeli.gr
7. The shipping of the products to be exchanged within Greece is free of charge only through the same express delivery company with which the product was sent for the first time.
In case of sending the product for return or exchange with another express delivery company, the customer will be charged the shipping costs. The Customer sends an e-mail message/e-mail to fermeli.gr at the e-mail address noted above alfastrato1967@gmail.com, requesting the return or exchange of the product.
8. For each product that is returned or for which an exchange is requested, the Customer must receive a copy of the original purchase receipt upon shipment.
Προϋποθέσεις για την επιστροφή προϊόντων
9. In case of non-fulfillment of any of the above conditions, fermeli.gr is entitled either (a) to consider that the right to change or return was not validly exercised, and therefore not to accept the return or exchange of the product, or (b) (especially in the case of products that are not returned intact, that have been installed or assembled) to accept the change or return and at the same time claim compensation from the Customer for the value of the defects of the returned product.
Refund
10. As soon as fermeli.gr receives a request for a return or exchange of a product and provided that the above conditions are met, it will credit the Customer's credit card with the relevant amount. It usually takes 7 business days to process the request and make the credit entry. The Customer will be notified once the return/exchange request has been fully processed. In the case provided above that fermeli.gr is entitled to compensation for defects in the returned products, it will have the right to offset the relevant amount of the claimed compensation with the price to be refunded.